Website Privacy Statement

This website is owned and operated by Oficio Pty Ltd (Australia) (“we”, “our”, or “us”). By accessing and using this website, you agree to this Privacy Policy, which explains how we collect, use, and protect personal information.

We may update this policy from time to time. We recommend reviewing it periodically to stay informed about how your personal data is handled. This policy applies only to Oficio-operated websites and does not cover third-party websites linked to or from our site.

1. Collection of Personal Information

We collect personal information only when it is knowingly and voluntarily provided, such as when you:

• Submit an enquiry via a contact form
• Request a quotation or product information
• Subscribe to updates or promotional communications

This information may include, but is not limited to:

• Name
• Company name
• Email address
• Phone number
• Business address
• Any additional information submitted in your enquiry

We are committed to collecting and handling your personal information in accordance with the Privacy Act 1988 (Cth) and relevant Australian Privacy Principles (APPs).

2. Use of Personal Information

We use personal information solely for the purposes for which it was submitted, including:

• Responding to enquiries
• Providing quotations or product details
• Sending updates or marketing communications only if you have explicitly opted-in
• Improving customer experience and communication

We do not process online payments or collect financial/credit card information.

3. Consent for Marketing Communications

By providing your contact details and opting in, you consent to receiving marketing communications from us. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

4. Disclosure of Personal Information

We may disclose personal information:

• To fulfil your enquiry or product request (e.g., sharing details with logistics or service partners)
• When required by law or to comply with legal obligations
• To protect our rights, users, or third parties from harm

We do not sell or rent personal data to third parties.

5. Third-Party Services

We may engage third-party providers to help deliver services (such as hosting, marketing platforms, or logistics). These providers are contractually required to handle your data in accordance with this policy and applicable privacy laws.

6. Cookies and Website Tracking

This website uses cookies to enhance user experience and collect usage analytics. Cookies are small data files stored on your device for session tracking and website functionality.

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Used to understand how visitors interact with the site and to improve functionality.

By using this website, you consent to the use of these cookies. Please note that there is currently no option to disable cookies on this site. If you do not wish to accept cookies, you may choose to stop using the website.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer needed, we will securely destroy or de-identify it.

8. Security

We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access. However, no internet transmission is completely secure, and you provide information at your own risk.

All staff and third-party contractors handling personal information are bound by confidentiality and data protection obligations.

9. Access and Corrections

You may request access to the personal information we hold about you or request corrections if the data is inaccurate or incomplete. Please contact us using the details below.

We will take reasonable steps to ensure the information we hold is accurate, complete, and up to date.

10. Contact Us

If you have questions or concerns about this policy or how we handle your personal information, contact us:

Oficio Pty Ltd (Australia)
Email: enquiries@oficio.com.au
Phone: 1300 993 393
Website: www.oficio.com.au